Nivi Chat — AI-Powered Customer Engagement
Nivi Chat is an AI-powered customer engagement and support platform that helps businesses deliver faster, smarter, and more personalized customer experiences across their website and WhatsApp.
Businesses can train Nivi Chat using their website content, FAQs, documentation, product information, policies, and knowledge bases, enabling the AI assistant to provide relevant, business-specific answers 24/7.
Nivi Chat goes beyond traditional chatbots by supporting Model Context Protocol (MCP). Businesses can connect their own MCP servers and tools, allowing Nivi Chat to securely access permitted business systems and use connected capabilities to assist customers with real-time information.
The platform also supports Enterprise API integrations, enabling organizations to connect Nivi Chat with their existing CRM, e-commerce platforms, ERP, ticketing systems, proprietary applications, and other internal services.
With integrations for WooCommerce and Shopify, Nivi Chat can help businesses answer questions, capture leads, assist customers with products and services, and seamlessly hand conversations over to human teams when required.
Designed for businesses, agencies, developers, and enterprises, Nivi Chat brings together AI, business knowledge, MCP, APIs, automation, and human support to create connected customer experiences.
Nivi Chat is proudly built in India by the team behind Gen X Web Hosting, established in 2011.